FM Project of the Year - Retail & Leisure

This award recognises an outstanding Facilities Management project delivered within the retail or leisure sector in the UK over the past 12 months. Eligible environments may include shopping centres, retail parks, high-street estates, cinemas, or leisure complexes. The project may relate to any Facilities Management discipline, and submissions are open to all parties that played a leading role. Entry is by a 5-page A4 PDF submission; the judges will be looking for clear information backed up by facts that pays particular attention to the criteria listed below.

• Project Background: Provide a clear description of the project, including objectives, scope, timescales, project value, and key stakeholders.
• Planning and Execution: Explain why the project was commissioned and how it was delivered within a customer-facing environment. Highlight strategies for minimising disruption, improving sustainability, managing costs, and enhancing customer experience. Confirm delivery against budget and programme.
• Innovation: Highlight any innovative practices or solutions introduced that improved operational efficiency, sustainability, or the customer journey.
• Challenges: Describe challenges such as trading constraints, stakeholder coordination, or programme complexity, and how they were successfully managed.
• Project Excellence: Explain why this project stands out within the retail and leisure sector, supported by facts, figures, and outcomes.
• Supporting Facts and Statements: Include any additional evidence, performance data, or testimonials that strengthen the submission.