In-House Facilities Management Team - Client Focus Award

This award will recognise and reward an in-house facilities management team in the UK that is demonstrating exceptional commitment to understanding, supporting, and delivering value for its internal clients and stakeholders. If you believe your in-house FM team is setting the benchmark in client engagement, service delivery, strategic alignment, and measurable outcomes for your organisation, then this is the award for you. Entry is by a 5-page A4 submission; the judges will be looking for clear information backed up by facts that pays particular attention to the criteria listed below.

• Team & Organisation Overview: Provide an overview of the in-house FM team and the organisation it supports. Include details such as the size and scope of the estate, the number of stakeholders served, and the team’s structure and responsibilities. Outline any unique challenges or complexities faced.
• Client Engagement & Understanding: Demonstrate how the FM team actively engages with internal clients and stakeholders to understand their needs, priorities, and expectations. Describe communication methods, feedback mechanisms, and how client insight is used to shape service delivery.
• Service Delivery & Operational Performance: Highlight how the team delivers consistent, high-quality FM services aligned to client needs. Include relevant performance metrics, service level achievements, cost control, and continuous improvement initiatives that enhance client outcomes.
• Strategic Alignment & Value Creation: Explain how the in-house FM team aligns its strategy with wider organisational objectives. Show evidence of how FM contributes to business performance, productivity, risk management, or organisational resilience.
• Innovation & Improvement: Showcase examples of innovation in processes, systems, or ways of working that have improved client satisfaction, efficiency, or service quality. Explain how these initiatives were developed and implemented
• Client Outcomes & Impact: Provide evidence of the positive impact the FM team has had on internal clients. This may include satisfaction scores, testimonials, performance improvements, or demonstrable business benefits achieved through effective FM delivery.